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Sr. NoKey Result Area (KRA)Key Performance Indicator (KPI)Key Performance Measure (KPM)Unit
1Customer PerceptionsOverall Customer SatisfactionOverall customer satisfaction indexPercentage
2Customer PerceptionsProduct & Service ValueValue for Money (VFM) Satisfaction IndexPercentage
3Customer PerceptionsProduct & Service DeliveryProduct Quality Satisfaction IndexPercentage
4Customer PerceptionsCustomer Service, Support & RelationshipsSatisfaction with staff attitude indexPercentage
5Customer PerceptionsCustomer Loyalty & EngagementIntention to Re-purchase IndexPercentage
6Employee PerceptionsOverall Employee SatisfactionOverall employee satisfaction indexPercentage
7Employee PerceptionsLeadership & ManagementSenior Management Accessibility IndexPercentage
8Employee PerceptionsTrainingSatisfaction Index for Quality of TrainingPercentage
9Employee PerceptionsCompetency & Career DevelopmentSatisfaction Index for Career DevelopmentPercentage
10Employee PerceptionsMotivation and empowerment Motivation to Work IndexPercentage
Sr. NoKey Result Area (KRA)Key Performance Indicator (KPI)Key Performance Measure (KPM)Unit
1Customer PerceptionsOverall Customer Satisfaction% of positive responses for Customer SatisfactionPercentage
2Customer PerceptionsProduct & Service Value% of positive responses for Satisfaction with Value for MoneyPercentage
3Customer PerceptionsProduct & Service Delivery% of positive responses for Satisfaction with Product QualityPercentage
4Customer PerceptionsCustomer Service, Support & Relationships% of positive responses for Satisfaction with Staff AttitudePercentage
5Customer PerceptionsCustomer Loyalty & Engagement% of positive responses for Intention to Re-purchasePercentage
6Employee PerceptionsOverall Employee Satisfaction% of positive responses for Employee SatisfactionPercentage
7Employee PerceptionsLeadership & Management% of Positive Responses for Senior Management AccessibilityPercentage
8Employee PerceptionsTraining% of positive responses for Satisfaction with Quality of TrainingPercentage
9Employee PerceptionsCompetency & Career Development% of positive responses for Satisfaction with Career DevelopmentPercentage
10Employee PerceptionsMotivation and empowerment % of Positive Responses for Motivation to workPercentage
Sr. NoKey Result Area (KRA)Key Performance Indicator (KPI)Key Performance Measure (KPM)Unit
1Customer PerceptionsOverall Customer SatisfactionOverall customer satisfaction indexPercentage
2Customer PerceptionsProduct & Service ValueValue for Money (VFM) Satisfaction IndexPercentage
3Customer PerceptionsProduct & Service DeliveryProduct Quality Satisfaction IndexPercentage
4Customer PerceptionsCustomer Service, Support & RelationshipsSatisfaction with staff attitude indexPercentage
5Customer PerceptionsCustomer Loyalty & EngagementIntention to Re-purchase IndexPercentage
6Employee PerceptionsOverall Employee SatisfactionOverall employee satisfaction indexPercentage
7Employee PerceptionsLeadership & ManagementSenior Management Accessibility IndexPercentage
8Employee PerceptionsTrainingSatisfaction Index for Quality of TrainingPercentage
9Employee PerceptionsCompetency & Career DevelopmentSatisfaction Index for Career DevelopmentPercentage
10Employee PerceptionsInternal CommunicationTop-down Communication Satisfaction IndexPercentage
11Employee PerceptionsWorking ConditionsSatisfaction Index for Work-Life BalancePercentage
12Employee PerceptionsMotivation and empowerment Motivation to Work IndexPercentage
13Employee Performance IndicatorsInvolvement & Engagement Activities% of Employees RecognizedPercentage
14Employee Performance IndicatorsCompetency & Perf. Mgmt. Activities% of Employees Getting PromotionsPercentage
15Society PerceptionsEnvironmental ImpactSatisfaction Index for Recycling EffortsPercentage
16Society PerceptionsSocietal ImpactPerception of Charity Initiatives IndexPercentage
17Society PerceptionsWorkplace ImpactPerception As An Employer IndexPercentage
18Society PerceptionsReputation & ImageNo. of Facebook FansNumbers
19Financial Performance IndicatorsBudget UtilizationBudget utilizationPercentage
20Business Stakeholder PerceptionsSatisfactionSatisfaction with Transparency IndexPercentage
Sr. NoKey Result Area (KRA)Key Performance Indicator (KPI)Key Performance Measure (KPM)Unit
1Customer PerceptionsOverall Customer Satisfaction% of positive responses for Customer SatisfactionPercentage
2Customer PerceptionsProduct & Service Value% of positive responses for Satisfaction with Value for MoneyPercentage
3Customer PerceptionsProduct & Service Delivery% of positive responses for Satisfaction with Product QualityPercentage
4Customer PerceptionsCustomer Service, Support & Relationships% of positive responses for Satisfaction with Staff AttitudePercentage
5Customer PerceptionsCustomer Loyalty & Engagement% of positive responses for Intention to Re-purchasePercentage
6Employee PerceptionsOverall Employee Satisfaction% of positive responses for Employee SatisfactionPercentage
7Employee PerceptionsLeadership & Management% of Positive Responses for Senior Management AccessibilityPercentage
8Employee PerceptionsTraining% of positive responses for Satisfaction with Quality of TrainingPercentage
9Employee PerceptionsCompetency & Career Development% of positive responses for Satisfaction with Career DevelopmentPercentage
10Employee PerceptionsInternal Communication% of positive responses for Satisfaction with Top-Down CommunicationPercentage
11Employee PerceptionsWorking Conditions% of positive responses for Satisfaction with Work-Life BalancePercentage
12Employee PerceptionsMotivation and empowerment % of Positive Responses for Motivation to workPercentage
13Employee Performance IndicatorsInvolvement & Engagement Activities% of Employees RecognizedPercentage
14Employee Performance IndicatorsCompetency & Perf. Mgmt. Activities% of Employees Getting PromotionsPercentage
15Society PerceptionsEnvironmental Impact% of positive responses for Satisfaction with Recycling EffortsPercentage
16Society PerceptionsSocietal Impact% of Positive Responses for Perception of Charity InitiativesPercentage
17Society PerceptionsWorkplace Impact% of Positive Responses for Perception As An EmployerPercentage
18Society PerceptionsReputation & ImageNo. of Facebook FansNumbers
19Financial Performance IndicatorsBudget UtilizationBudget utilizationPercentage
20Business Stakeholder PerceptionsSatisfaction% of Positive Responses for Satisfaction with TransparencyPercentage



Sr. NoKey Result Area (KRA)Key Performance Indicator (KPI)Key Performance Measure (KPM)UnitSelected
1Customer PerceptionsReputation & ImageBrand Awareness IndexPercentage
2Customer PerceptionsReputation & ImageNet Promotor Score (NPS) IndexNumbers
3Customer PerceptionsReputation & Image% of Positive Responses for Net Promotor Score (NPS)Percentage
4Customer PerceptionsReputation & Image% of positive responses for Brand AwarenessPercentage
5Customer PerceptionsProduct & Service Value% of Positive Responses for After-Sales ServicesPercentage
6Customer PerceptionsProduct & Service Value% of positive responses for Satisfaction with Value for MoneyPercentage
7Customer PerceptionsProduct & Service ValueAfter-Sales Services IndexPercentage
8Customer PerceptionsProduct & Service DeliveryService Quality Satisfaction IndexPercentage
9Customer PerceptionsProduct & Service Delivery% of positive responses for Satisfaction with Product QualityPercentage
10Customer PerceptionsProduct & Service Delivery% of positive responses for Satisfaction with Service QualityPercentage
11Customer PerceptionsCustomer Service, Support & Relationships% of positive responses for Satisfaction with Staff AttitudePercentage
12Customer PerceptionsCustomer Service, Support & Relationships% of positive responses for Satisfaction with Complaint ResolutionPercentage
13Customer PerceptionsCustomer Service, Support & RelationshipsComplaint Resolution Satisfaction IndexPercentage
14Customer PerceptionsCustomer Loyalty & EngagementIntention to Purchase Other Products/Services IndexPercentage
15Customer PerceptionsCustomer Loyalty & Engagement% of Positive Responses for Intention to Purchase Other Products/ServicesPercentage
16Customer PerceptionsCustomer Loyalty & Engagement% of positive responses for Intention to Re-purchasePercentage
17Customer Performance IndicatorsProduct & Service ValueGrowth in number of value streamsNumbers
18Customer Performance IndicatorsProduct & Service ValueGrowth in number of product typesNumbers
19Customer Performance IndicatorsCustomer RelationsAverage customer response timePercentage
20Customer Performance IndicatorsCustomer Relations% growth in number of loyalty customersPercentage
21Customer Performance IndicatorsComplaints HandlingAverage time to resolve complaintsPercentage
22Customer Performance IndicatorsComplaints HandlingNo. of complaints %Percentage
23Customer Performance IndicatorsRecognitionsNo. of awards receivedNumbers
24Customer Performance IndicatorsRecognitionsNo. of FB FollowersNumbers
25Customer Performance IndicatorsOther (1)Repeat BusinessPercentage
26Employee PerceptionsOverall Employee Satisfaction% of positive responses for Employee SatisfactionPercentage
27Employee PerceptionsEngagement & Involvement% of Positive Responses for Satisfaction With Being Part of The TeamPercentage
28Employee PerceptionsEngagement & Involvement% of Positive Responses for Satisfaction With Job ContentPercentage
29Employee PerceptionsEngagement & InvolvementSatisfaction With Job Content IndexPercentage
30Employee PerceptionsEngagement & InvolvementSatisfaction With Being Part of The Team IndexPercentage
31Employee PerceptionsLeadership & ManagementClarity of Goals IndexPercentage
32Employee PerceptionsLeadership & Management% of Positive Responses for Clarity of GoalsPercentage
33Employee PerceptionsLeadership & Management% of Positive Responses for Senior Management AccessibilityPercentage
34Employee PerceptionsTraining% of Positive Responses for Satisfaction With Amount of TrainingPercentage
35Employee PerceptionsTraining% of positive responses for Satisfaction with Quality of TrainingPercentage
36Employee PerceptionsTrainingSatisfaction With Amount of Training IndexPercentage
37Employee PerceptionsCompetency & Career DevelopmentSatisfaction with Performance Appraisal IndexPercentage
38Employee PerceptionsCompetency & Career Development% of positive responses for Satisfaction with Career DevelopmentPercentage
39Employee PerceptionsCompetency & Career Development% of positive responses for Satisfaction with Performance AppraisalPercentage
40Employee PerceptionsInternal Communication% of positive responses for Satisfaction with Top-Down CommunicationPercentage
41Employee PerceptionsInternal Communication% of Positive Responses for Satisfaction With Bottom-Up CommunicationPercentage
42Employee PerceptionsInternal CommunicationSatisfaction With Bottom-Up Communication IndexPercentage
43Employee PerceptionsWorking ConditionsSatisfaction With Physical Infrastructure At Work IndexPercentage
44Employee PerceptionsWorking Conditions% of Positive Responses for Satisfaction With Physical Infrastructure At WorkPercentage
45Employee PerceptionsWorking Conditions% of positive responses for Satisfaction with Work-Life BalancePercentage
46Employee PerceptionsMotivation and empowerment % of Positive Responses for Motivation to workPercentage
47Employee Performance IndicatorsInvolvement & Engagement ActivitiesEngagement activitiesNumbers
48Employee Performance IndicatorsInvolvement & Engagement ActivitiesService charges paid to employeesPercentage
49Employee Performance IndicatorsInvolvement & Engagement ActivitiesIncentive Bonus paid to employeesPercentage
50Employee Performance IndicatorsInvolvement & Engagement ActivitiesParticipation level in team activitiesPercentage
51Employee Performance IndicatorsInvolvement & Engagement ActivitiesParticipation level in employee surveysPercentage
52Employee Performance IndicatorsCompetency & Perf. Mgmt. Activities% of employees rewardedPercentage
53Employee Performance IndicatorsCompetency & Perf. Mgmt. ActivitiesEmployee KPI % achievementPercentage
54Employee Performance IndicatorsLeadership PerformancePerformance rating of leadersPercentage
55Employee Performance IndicatorsLeadership PerformanceNo. of leaders using 360 degree feedbackPercentage
56Employee Performance IndicatorsTraining & Career Dev. ActivitiesNo. of training programsNumbers
57Employee Performance IndicatorsTraining & Career Dev. ActivitiesNo. of training hours per employeeHours
58Employee Performance IndicatorsTraining & Career Dev. Activities% of Employees TrainedPercentage
59Employee Performance IndicatorsTraining & Career Dev. ActivitiesTraining Cost / EmployeeAED
60Employee Performance IndicatorsTraining & Career Dev. Activities% of Emiratis TrainedPercentage
61Employee Performance IndicatorsInternal Communications% of No. of Employees Giving SuggestionsPercentage
62Employee Performance IndicatorsInternal CommunicationsNo. of channels of internal communicationNumbers
63Employee Performance IndicatorsEmployee LoyaltyAttrition RatePercentage
64Employee Performance IndicatorsEmployee Turnover% of Emirati workforcePercentage
65Society PerceptionsOverall Society Perception% of positive responses for Society PerceptionPercentage
66Society PerceptionsOverall Society PerceptionOverall society perception indexPercentage
67Society PerceptionsEnvironmental ImpactPerception of Reduction of Natural Resource Consumption IndexPercentage
68Society PerceptionsEnvironmental Impact% of positive responses for Satisfaction with Recycling EffortsPercentage
69Society PerceptionsEnvironmental Impact% of Positive Responses for Perception of Reduction of Natural Resource ConsumptionPercentage
70Society PerceptionsMarketplace Impact% of Positive Responses for Perception of Innovative Product/Service PortfolioPercentage
71Society PerceptionsMarketplace Impact% of Positive Responses for Perception of Promotions And OffersPercentage
72Society PerceptionsMarketplace ImpactPerception of Innovative Product/Service Portfolio IndexPercentage
73Society PerceptionsMarketplace ImpactPerception of Promotions And Offers IndexPercentage
74Society PerceptionsSocietal ImpactPerception of Support For H&S in Society IndexPercentage
75Society PerceptionsSocietal Impact% of Positive Responses for Perception of Charity InitiativesPercentage
76Society PerceptionsSocietal Impact% of Positive Responses for Perception of Support For H&S in SocietyPercentage
77Society PerceptionsSocietal Impact% of Positive Responses for Perception of CSR InitiativesPercentage
78Society PerceptionsWorkplace Impact% of Positive Responses for Perception of Adherance to Rules And RegulationsPercentage
79Society PerceptionsWorkplace Impact% of Positive Responses for Perception As An EmployerPercentage
80Society PerceptionsWorkplace ImpactPerception of Adherance to Rules And Regulations IndexPercentage
81Society PerceptionsReputation & ImageNo. of Twitter FollowersNumbers
82Society PerceptionsAwards and media coverageMedia Coverage Volume IndexPercentage
83Society PerceptionsAwards and media coverage% of Positive Responses for Perception of Media Coverage VolumePercentage
84Society PerceptionsAwards and media coverageNo of Awards WonNumbers
85Society Performance IndicatorsEnvironmental PerformanceReduction in consumption of utilitiesPercentage
86Society Performance IndicatorsEnvironmental PerformanceAmount of Recycling doneKilograms
87Society Performance IndicatorsEnvironmental PerformancePer capita electricity consumptionPercentage
88Society Performance IndicatorsEnvironmental PerformancePer capita water consumptionIG (Imperial Gallon)
89Society Performance IndicatorsEnvironmental PerformanceCarbon FootprintNumbers
90Society Performance IndicatorsSocietal PerformanceNo. of CSR ActivitiesNumbers
91Society Performance IndicatorsSocietal PerformanceNo. of charities/donationsNumbers
92Society Performance IndicatorsSocietal PerformanceNo. of hours spent by staff in social workHours
93Society Performance IndicatorsEmiratization PerformanceNo. of Emirati internsNumbers
94Society Performance IndicatorsEmiratization PerformanceNo. of Emiratis trained (non-employees)Numbers
95Financial OutcomesSales Growth %Rate of growth in salesPercentage
96Financial OutcomesROIROIPercentage
97Financial OutcomesNet Profit Growth %Net profit growth %Percentage
98Financial OutcomesGross Margin Growth %Gross margin growth %Percentage
99Financial OutcomesSales Revenue Growth %Sales revenue growth %Percentage
100Financial OutcomesROEROEPercentage
101Financial Performance IndicatorsInventory Turnover RatioInventory turnover ratioPercentage
102Financial Performance IndicatorsCurrent RatioCurrent ratioNumbers
103Business Stakeholder PerceptionsSatisfactionOverall biz. stakeholder satisfaction indexPercentage
104Business Stakeholder PerceptionsSatisfaction% of positive responses for Overall Business Stakeholder SatisfactionPercentage
105Business Stakeholder PerceptionsSatisfaction% of Positive Responses for Satisfaction with TransparencyPercentage
106Marketplace ResultsMarket ShareMarket share growth ratePercentage
107Marketplace ResultsMarket Growth RateMarket Growth RatePercentage
108Marketplace ResultsProduct Variety Growth RateNo. of new products addedPercentage
109Marketplace ResultsProduct Variety Growth RateNo. of new value streams addedNumbers
110Marketplace ResultsProduct Launch EfficiencyTime taken to launch a new store/outletPercentage
111Marketplace ResultsProduct Launch EfficiencyTime taken to launch a new productPercentage
112Process Improvement ResultsTATTime to process a sales orderPercentage
113Process Improvement ResultsTATTime to disburse paymentsPercentage
114Process Improvement ResultsProcess Improvement ResultsBSC % AchievementPercentage
115Process Improvement ResultsProcess Improvement ResultsUpselling revenuePercentage
116Non-Financial ResultsIT PerformanceIT System AvailabilityPercentage
  • Throughout this document, “EBM” implies Emirates Business Management International Consultants, Dubai (UAE). “EBM-BP” implies EBM Benchmarking Partner. “EBM-BM” implies EBM Benchmark. BED implies Business Excellence Department, Govt. of Dubai (UAE)
  • As an EBM-BP, members will be given an exclusive User Name and Password to enter the Partner area of the website (http://www.ebmbenchmarking.com). The Partner area will allow EBM-BPs to access their data and avail the Benchmarking information for subscribed KPIs within the subscription period. Apart from this, the EBM-BP may also avail periodic Newsletters.
  • All EBM-BPs are obliged to share their data of at least 3 years, for the subscribed KPIs.
  • EBM-BPs will use the information obtained through this Membership only for the purpose of Benchmarking, with a view to improve their own performance and/or process(es).
  • EBM-BP Program software provides benchmarking and other data based on inputs provided directly/indirectly by EBM-BPs and/or the BED. This also applies to the benchmarking information generated for DQA and DHDA Scorecards, as well as the Self-Assessment Modules for both Awards.
  • EBM-BPs are cautioned to provide accurate data which are processed by EBM Benchmarking Software to generate the information to EBM-BPs.
  • EBM-BPs are fully responsible to ensure that all data shared by them are completely correct, accurate and verified by themselves, before being put on the website.
  • EBM-BP must fully realise that any incorrect or inaccurate data will distort the benchmarking reports and thereby set the wrong inputs for other EBM-BPs. EBM does not accept any default of this clause, whatsoever. In case of any default, EBM reserves the right to take necessary legal action. Further, EBM is not responsible for accuracy of such data and any adverse consequences resulting therefrom, whatsoever.
  • EBM Benchmarking data/reports/information are dynamic and updated depending on the fresh inputs provided for any periods. As a result, the Benchmarking data/reports/information are subject to change even for the same periods. In view of this, all EBM-BPs must take fresh data every time they need to use it for any purpose, even for the same periods, and also to track the data and time such data is taken.
  • We do not guarantee Benchmarking Data and/or Graphs for any KPI subscribed by a Member. Full charges will be applicable even for such cases, and no refunds are applicable.
  • It is important for all Members to appreciate that if they share their own data, the Benchmarking data are likely to appear in due course of time, even for earlier periods.
  • The EBM-BP is only for the individual company (Member) and not for a group of companies, even under the same ownership/management. The benefits and privileges of EBM-BP, including benchmarking data, cannot be shared with any other company, group companies or any third party. If there is requirement of multiple companies needing the benefits and privileges of EBM-BP, each such company should individually become an EBM-BP.
  • EBM-BPs may, at no time, divulge their unique Username and Password to any third party. Any contravention of this clause will result in penalties and possible termination of Membership.
  • EBM is not responsible for any adverse consequences as a result of any data/reports/information provided by the EBM Benchmarking website or software, owing to erroneous data, software glitches or any other reason whatsoever.
  • EBM has a right to use the data of EBM-BPs for the Benchmarking software at any time, even beyond the subscription period of their EBM-BP membership.
  • EBM has the exclusive right over the EBM-Benchmarking data, EBM-Benchmarking logo, EBM-BP logo, and other intellectual property rights associated with the same. All EBM-BPs must display the source of the data as “EBM Benchmark” and also display the EBM Benchmark logo wherever the EBM Benchmarking data is used for any purpose. EBM Benchmarking data may not be used anywhere, internally or externally, without this disclosure.
  • All payments must be made in favour of Emirates Business Management International Consultants. No refunds are applicable whatsoever.
  • All payments for memberships and/or subscriptions may be made by Account Payee cheques or bank transfers only. Cash payment may be made for the Clubs and/or Visits, at the Venue.
  • The validity of the Membership is for the period from March 01 of the given year, to Feb 28 (or Feb 29, if applicable) of the following year. The Membership is valid for the said period, irrespective of the date of booking.
  • The rates offered to EBM-BPs for any service are at the sole discretion of EBM and can be changed at any time.
  • EBM-BPs must adhere to all Terms and Conditions under this document, as well as those others that may be included in future. EBM-BPs may not necessarily be prompted for such update through the website.
EBM Benchmarking Club Sessions
  • While a choice is offered for the Clubs, bookings will be on a first-come-first basis only. The final booking of the Club will be at the sole discretion of EBM only.
  • For every EBM Benchmarking Club subscribed to, presentation for the said club is mandatory. Failure to do so will result in forfeiting the same.
  • For every EBM-BC Session, dates for the sessions are subject to change. Money will not be refunded for such an occurrence, and the session may be exchanged for another future session, if that occurs during the Membership tenure.
  • We do not guarantee EBM-BC meetings for any subscribed session by a Member. If such Clubs are not available, Members will be given other options. Full charges will be applicable even for such cases and no refunds are applicable.
  • All presentations must be submitted to EBM at least one day prior to the session itself. These will be the property of EBM-BP Program, and the best practices shared may be discussed in periodic Newsletters published under the EBM-BP Program. EBM has a right to use the information at any time, even beyond the subscription period of the EBM-BP Membership.
EBM Benchmarking Visit Sessions
  • EBM-BV Hosts are advised to provide accurate information to the EBM-BV visitors. The EBM-BV Host is fully responsible to ensure that all information shared is completely correct, accurate and verified by themselves, before being shared with EBM-BV visitors. EBM-BV Host must fully realize that any incorrect or inaccurate information will distort the benchmarking process, and thereby set the wrong inputs for others. EBM does not accept any default of this clause, whatsoever. In case of any default, EBM reserves the right to take necessary legal action. Further, EBM is not responsible for accuracy of such information and any adverse consequences resulting there from, whatsoever.
  • The EBM-BV Host may arrange for the publicity of the session in any leading newspaper on its own, and may choose to invite the press for such a release at its own cost. EBM will not be obliged to share the cost of such publicity.
  • EBM-BV Visitors will be required to maintain due secrecy and not divulge externally the information gathered from the EBM-BV for any purpose. The said information is to be used only for self-improvement within the Organization itself. They will not use or divulge any data or findings of Benchmarking to any third party, without first ensuring that such data or findings are appropriately blinded and rendered unidentifiable, and at least six months old.
  • EBM-BV Visitors will refrain from using the shared information in any form for any purpose other than as disclosed to EBM and to the Benchmarking Visit Host. All EBM-BV Visitors will understand how their Benchmarking Visit Host wishes to have their information handled, and handle the same in accordance with their mutual understanding.
  • EBM-BV Visitors will be professional and honest.
  • EBM-BV Visitors will introduce to the Benchmarking Visit Host, the attendees for such visits, and explain the relevance of their presence.
  • EBM-BV Visitors will not seek to obtain any trade secret using improper means, nor disclose any private/confidential information obtained during EBM Benchmarking Visits.
  • EBM-BV Visitors will treat all data/information as privileged, confidential and internal, and shall protect it as their own.
  • All EBM-BV Visitors will respect the culture of their Benchmarking Visit Host, and work within the agreed parameters and restrictions only.
  • All presentations must be submitted to EBM at least three days prior to the session itself. These will be the property of EBM-BP Program, and the best practices shared may be discussed in periodic Newsletters published under the EBM-BP Program. EBM has a right to use the information at any time, even beyond the subscription period of the EBM-BP Membership.
We agree to all the above-mentioned terms and conditions.
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