EBM Benchmarking

EBM benchmarking program

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Dear EBM-BPs,
The year is coming to close, and we thank all our valuable EBM-BP Members for having contributed generously with their data to make this initiative such a great success.

Your current membership is valid until December 31, 2016. To continue enjoying the benefits of being an EBM-BP, you may please request for renewal and make the payment of AED 2000/- before December 31, 2016. Invoices have been sent to all EBM-BPs. Nonetheless, if your contact details have changed or you have not received the invoice for any other reason, please consider this as a reminder to renew your membership latest by December 31, 2016.

The renewal of membership is totally software driven, and hence, only those members whose payments have been received will be able to continue using the portal from January 01, 2016.

EBM-BPs that fail to renew their membership on time will be unable to login onto their dashboard after the deadline has passed.

Thus, we urge you to kindly do the needful at the earliest in order to enjoy uninterrupted service.

Happy Benchmarking!
From the EBM-BP Team.

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Services	Government	Semi Government	Trading & Projects
Construction	Finance	Education	Tourism
Oil & Gas	Free Zone	Entertainment

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Sr. No	Key Result Area (KRA)	Key Performance Indicator (KPI)	Key Performance Measure (KPM)	Unit
1	Customer Perceptions	Overall Customer Satisfaction	Overall customer satisfaction index	Percentage
2	Customer Perceptions	Product & Service Value	Value for Money (VFM) Satisfaction Index	Percentage
3	Customer Perceptions	Product & Service Delivery	Product Quality Satisfaction Index	Percentage
4	Customer Perceptions	Customer Service, Support & Relationships	Satisfaction with staff attitude index	Percentage
5	Customer Perceptions	Customer Loyalty & Engagement	Intention to Re-purchase Index	Percentage
6	Employee Perceptions	Overall Employee Satisfaction	Overall employee satisfaction index	Percentage
7	Employee Perceptions	Leadership & Management	Senior Management Accessibility Index	Percentage
8	Employee Perceptions	Training	Satisfaction Index for Quality of Training	Percentage
9	Employee Perceptions	Competency & Career Development	Satisfaction Index for Career Development	Percentage
10	Employee Perceptions	Motivation and empowerment	Motivation to Work Index	Percentage

Sr. No	Key Result Area (KRA)	Key Performance Indicator (KPI)	Key Performance Measure (KPM)	Unit
1	Customer Perceptions	Overall Customer Satisfaction	% of positive responses for Customer Satisfaction	Percentage
2	Customer Perceptions	Product & Service Value	% of positive responses for Satisfaction with Value for Money	Percentage
3	Customer Perceptions	Product & Service Delivery	% of positive responses for Satisfaction with Product Quality	Percentage
4	Customer Perceptions	Customer Service, Support & Relationships	% of positive responses for Satisfaction with Staff Attitude	Percentage
5	Customer Perceptions	Customer Loyalty & Engagement	% of positive responses for Intention to Re-purchase	Percentage
6	Employee Perceptions	Overall Employee Satisfaction	% of positive responses for Employee Satisfaction	Percentage
7	Employee Perceptions	Leadership & Management	% of Positive Responses for Senior Management Accessibility	Percentage
8	Employee Perceptions	Training	% of positive responses for Satisfaction with Quality of Training	Percentage
9	Employee Perceptions	Competency & Career Development	% of positive responses for Satisfaction with Career Development	Percentage
10	Employee Perceptions	Motivation and empowerment	% of Positive Responses for Motivation to work	Percentage

Sr. No	Key Result Area (KRA)	Key Performance Indicator (KPI)	Key Performance Measure (KPM)	Unit
1	Customer Perceptions	Overall Customer Satisfaction	Overall customer satisfaction index	Percentage
2	Customer Perceptions	Product & Service Value	Value for Money (VFM) Satisfaction Index	Percentage
3	Customer Perceptions	Product & Service Delivery	Product Quality Satisfaction Index	Percentage
4	Customer Perceptions	Customer Service, Support & Relationships	Satisfaction with staff attitude index	Percentage
5	Customer Perceptions	Customer Loyalty & Engagement	Intention to Re-purchase Index	Percentage
6	Employee Perceptions	Overall Employee Satisfaction	Overall employee satisfaction index	Percentage
7	Employee Perceptions	Leadership & Management	Senior Management Accessibility Index	Percentage
8	Employee Perceptions	Training	Satisfaction Index for Quality of Training	Percentage
9	Employee Perceptions	Competency & Career Development	Satisfaction Index for Career Development	Percentage
10	Employee Perceptions	Internal Communication	Top-down Communication Satisfaction Index	Percentage
11	Employee Perceptions	Working Conditions	Satisfaction Index for Work-Life Balance	Percentage
12	Employee Perceptions	Motivation and empowerment	Motivation to Work Index	Percentage
13	Employee Performance Indicators	Involvement & Engagement Activities	% of Employees Recognized	Percentage
14	Employee Performance Indicators	Competency & Perf. Mgmt. Activities	% of Employees Getting Promotions	Percentage
15	Society Perceptions	Environmental Impact	Satisfaction Index for Recycling Efforts	Percentage
16	Society Perceptions	Societal Impact	Perception of Charity Initiatives Index	Percentage
17	Society Perceptions	Workplace Impact	Perception As An Employer Index	Percentage
18	Society Perceptions	Reputation & Image	No. of Facebook Fans	Numbers
19	Financial Performance Indicators	Budget Utilization	Budget utilization	Percentage
20	Business Stakeholder Perceptions	Satisfaction	Satisfaction with Transparency Index	Percentage

Sr. No	Key Result Area (KRA)	Key Performance Indicator (KPI)	Key Performance Measure (KPM)	Unit
1	Customer Perceptions	Overall Customer Satisfaction	% of positive responses for Customer Satisfaction	Percentage
2	Customer Perceptions	Product & Service Value	% of positive responses for Satisfaction with Value for Money	Percentage
3	Customer Perceptions	Product & Service Delivery	% of positive responses for Satisfaction with Product Quality	Percentage
4	Customer Perceptions	Customer Service, Support & Relationships	% of positive responses for Satisfaction with Staff Attitude	Percentage
5	Customer Perceptions	Customer Loyalty & Engagement	% of positive responses for Intention to Re-purchase	Percentage
6	Employee Perceptions	Overall Employee Satisfaction	% of positive responses for Employee Satisfaction	Percentage
7	Employee Perceptions	Leadership & Management	% of Positive Responses for Senior Management Accessibility	Percentage
8	Employee Perceptions	Training	% of positive responses for Satisfaction with Quality of Training	Percentage
9	Employee Perceptions	Competency & Career Development	% of positive responses for Satisfaction with Career Development	Percentage
10	Employee Perceptions	Internal Communication	% of positive responses for Satisfaction with Top-Down Communication	Percentage
11	Employee Perceptions	Working Conditions	% of positive responses for Satisfaction with Work-Life Balance	Percentage
12	Employee Perceptions	Motivation and empowerment	% of Positive Responses for Motivation to work	Percentage
13	Employee Performance Indicators	Involvement & Engagement Activities	% of Employees Recognized	Percentage
14	Employee Performance Indicators	Competency & Perf. Mgmt. Activities	% of Employees Getting Promotions	Percentage
15	Society Perceptions	Environmental Impact	% of positive responses for Satisfaction with Recycling Efforts	Percentage
16	Society Perceptions	Societal Impact	% of Positive Responses for Perception of Charity Initiatives	Percentage
17	Society Perceptions	Workplace Impact	% of Positive Responses for Perception As An Employer	Percentage
18	Society Perceptions	Reputation & Image	No. of Facebook Fans	Numbers
19	Financial Performance Indicators	Budget Utilization	Budget utilization	Percentage
20	Business Stakeholder Perceptions	Satisfaction	% of Positive Responses for Satisfaction with Transparency	Percentage

Sr. No	Key Result Area (KRA)	Key Performance Indicator (KPI)	Key Performance Measure (KPM)	Unit
1	Customer Perceptions	Reputation & Image	Brand Awareness Index	Percentage
2	Customer Perceptions	Reputation & Image	Net Promotor Score (NPS) Index	Numbers
3	Customer Perceptions	Reputation & Image	% of Positive Responses for Net Promotor Score (NPS)	Percentage
4	Customer Perceptions	Reputation & Image	% of positive responses for Brand Awareness	Percentage
5	Customer Perceptions	Product & Service Value	% of positive responses for Satisfaction with Value for Money	Percentage
6	Customer Perceptions	Product & Service Value	% of Positive Responses for After-Sales Services	Percentage
7	Customer Perceptions	Product & Service Value	After-Sales Services Index	Percentage
8	Customer Perceptions	Product & Service Delivery	Service Quality Satisfaction Index	Percentage
9	Customer Perceptions	Product & Service Delivery	% of positive responses for Satisfaction with Product Quality	Percentage
10	Customer Perceptions	Product & Service Delivery	% of positive responses for Satisfaction with Service Quality	Percentage
11	Customer Perceptions	Customer Service, Support & Relationships	% of positive responses for Satisfaction with Staff Attitude	Percentage
12	Customer Perceptions	Customer Service, Support & Relationships	% of positive responses for Satisfaction with Complaint Resolution	Percentage
13	Customer Perceptions	Customer Service, Support & Relationships	Complaint Resolution Satisfaction Index	Percentage
14	Customer Perceptions	Customer Loyalty & Engagement	Intention to Purchase Other Products/Services Index	Percentage
15	Customer Perceptions	Customer Loyalty & Engagement	% of Positive Responses for Intention to Purchase Other Products/Services	Percentage
16	Customer Perceptions	Customer Loyalty & Engagement	% of positive responses for Intention to Re-purchase	Percentage
17	Customer Performance Indicators	Product & Service Value	Growth in number of value streams	Numbers
18	Customer Performance Indicators	Product & Service Value	Growth in number of product types	Numbers
19	Customer Performance Indicators	Customer Relations	Average customer response time	Percentage
20	Customer Performance Indicators	Customer Relations	% growth in number of loyalty customers	Percentage
21	Customer Performance Indicators	Complaints Handling	Average time to resolve complaints	Percentage
22	Customer Performance Indicators	Complaints Handling	No. of complaints %	Percentage
23	Customer Performance Indicators	Recognitions	No. of awards received	Numbers
24	Customer Performance Indicators	Recognitions	No. of FB Followers	Numbers
25	Customer Performance Indicators	Other (1)	Repeat Business	Percentage
26	Employee Perceptions	Overall Employee Satisfaction	% of positive responses for Employee Satisfaction	Percentage
27	Employee Perceptions	Engagement & Involvement	% of Positive Responses for Satisfaction With Being Part of The Team	Percentage
28	Employee Perceptions	Engagement & Involvement	% of Positive Responses for Satisfaction With Job Content	Percentage
29	Employee Perceptions	Engagement & Involvement	Satisfaction With Job Content Index	Percentage
30	Employee Perceptions	Engagement & Involvement	Satisfaction With Being Part of The Team Index	Percentage
31	Employee Perceptions	Leadership & Management	Clarity of Goals Index	Percentage
32	Employee Perceptions	Leadership & Management	% of Positive Responses for Clarity of Goals	Percentage
33	Employee Perceptions	Leadership & Management	% of Positive Responses for Senior Management Accessibility	Percentage
34	Employee Perceptions	Training	% of Positive Responses for Satisfaction With Amount of Training	Percentage
35	Employee Perceptions	Training	Satisfaction With Amount of Training Index	Percentage
36	Employee Perceptions	Training	% of positive responses for Satisfaction with Quality of Training	Percentage
37	Employee Perceptions	Competency & Career Development	% of positive responses for Satisfaction with Career Development	Percentage
38	Employee Perceptions	Competency & Career Development	% of positive responses for Satisfaction with Performance Appraisal	Percentage
39	Employee Perceptions	Competency & Career Development	Satisfaction with Performance Appraisal Index	Percentage
40	Employee Perceptions	Internal Communication	Satisfaction With Bottom-Up Communication Index	Percentage
41	Employee Perceptions	Internal Communication	% of Positive Responses for Satisfaction With Bottom-Up Communication	Percentage
42	Employee Perceptions	Internal Communication	% of positive responses for Satisfaction with Top-Down Communication	Percentage
43	Employee Perceptions	Working Conditions	% of positive responses for Satisfaction with Work-Life Balance	Percentage
44	Employee Perceptions	Working Conditions	% of Positive Responses for Satisfaction With Physical Infrastructure At Work	Percentage
45	Employee Perceptions	Working Conditions	Satisfaction With Physical Infrastructure At Work Index	Percentage
46	Employee Perceptions	Motivation and empowerment	% of Positive Responses for Motivation to work	Percentage
47	Employee Performance Indicators	Involvement & Engagement Activities	Participation level in team activities	Percentage
48	Employee Performance Indicators	Involvement & Engagement Activities	Participation level in employee surveys	Percentage
49	Employee Performance Indicators	Involvement & Engagement Activities	Service charges paid to employees	Percentage
50	Employee Performance Indicators	Involvement & Engagement Activities	Incentive Bonus paid to employees	Percentage
51	Employee Performance Indicators	Involvement & Engagement Activities	Engagement activities	Numbers
52	Employee Performance Indicators	Competency & Perf. Mgmt. Activities	Employee KPI % achievement	Percentage
53	Employee Performance Indicators	Competency & Perf. Mgmt. Activities	% of employees rewarded	Percentage
54	Employee Performance Indicators	Leadership Performance	Performance rating of leaders	Percentage
55	Employee Performance Indicators	Leadership Performance	No. of leaders using 360 degree feedback	Percentage
56	Employee Performance Indicators	Training & Career Dev. Activities	No. of training programs	Numbers
57	Employee Performance Indicators	Training & Career Dev. Activities	No. of training hours per employee	Hours
58	Employee Performance Indicators	Training & Career Dev. Activities	% of Employees Trained	Percentage
59	Employee Performance Indicators	Training & Career Dev. Activities	Training Cost / Employee	AED
60	Employee Performance Indicators	Training & Career Dev. Activities	% of Emiratis Trained	Percentage
61	Employee Performance Indicators	Internal Communications	% of No. of Employees Giving Suggestions	Percentage
62	Employee Performance Indicators	Internal Communications	No. of channels of internal communication	Numbers
63	Employee Performance Indicators	Employee Loyalty	Attrition Rate	Percentage
64	Employee Performance Indicators	Employee Turnover	% of Emirati workforce	Percentage
65	Society Perceptions	Overall Society Perception	Overall society perception index	Percentage
66	Society Perceptions	Overall Society Perception	% of positive responses for Society Perception	Percentage
67	Society Perceptions	Environmental Impact	% of positive responses for Satisfaction with Recycling Efforts	Percentage
68	Society Perceptions	Environmental Impact	Perception of Reduction of Natural Resource Consumption Index	Percentage
69	Society Perceptions	Environmental Impact	% of Positive Responses for Perception of Reduction of Natural Resource Consumption	Percentage
70	Society Perceptions	Marketplace Impact	% of Positive Responses for Perception of Innovative Product/Service Portfolio	Percentage
71	Society Perceptions	Marketplace Impact	% of Positive Responses for Perception of Promotions And Offers	Percentage
72	Society Perceptions	Marketplace Impact	Perception of Innovative Product/Service Portfolio Index	Percentage
73	Society Perceptions	Marketplace Impact	Perception of Promotions And Offers Index	Percentage
74	Society Perceptions	Societal Impact	Perception of Support For H&S in Society Index	Percentage
75	Society Perceptions	Societal Impact	% of Positive Responses for Perception of Charity Initiatives	Percentage
76	Society Perceptions	Societal Impact	% of Positive Responses for Perception of Support For H&S in Society	Percentage
77	Society Perceptions	Societal Impact	% of Positive Responses for Perception of CSR Initiatives	Percentage
78	Society Perceptions	Societal Impact	CSR Initiatives Index	Percentage
79	Society Perceptions	Workplace Impact	% of Positive Responses for Perception of Adherance to Rules And Regulations	Percentage
80	Society Perceptions	Workplace Impact	% of Positive Responses for Perception As An Employer	Percentage
81	Society Perceptions	Workplace Impact	Perception of Adherance to Rules And Regulations Index	Percentage
82	Society Perceptions	Reputation & Image	No. of Twitter Followers	Numbers
83	Society Perceptions	Awards and media coverage	Media Coverage Volume Index	Percentage
84	Society Perceptions	Awards and media coverage	% of Positive Responses for Perception of Media Coverage Volume	Percentage
85	Society Perceptions	Awards and media coverage	No of Awards Won	Numbers
86	Society Performance Indicators	Environmental Performance	Per capita electricity consumption	Percentage
87	Society Performance Indicators	Environmental Performance	Per capita water consumption	IG (Imperial Gallon)
88	Society Performance Indicators	Environmental Performance	Reduction in consumption of utilities	Percentage
89	Society Performance Indicators	Environmental Performance	Amount of Recycling done	Kilograms
90	Society Performance Indicators	Environmental Performance	Carbon Footprint	Numbers
91	Society Performance Indicators	Societal Performance	No. of charities/donations	Numbers
92	Society Performance Indicators	Societal Performance	No. of hours spent by staff in social work	Hours
93	Society Performance Indicators	Societal Performance	No. of CSR Activities	Numbers
94	Society Performance Indicators	Emiratization Performance	No. of Emirati interns	Numbers
95	Society Performance Indicators	Emiratization Performance	No. of Emiratis trained (non-employees)	Numbers
96	Financial Outcomes	Sales Growth %	Rate of growth in sales	Percentage
97	Financial Outcomes	ROI	ROI	Percentage
98	Financial Outcomes	Net Profit Growth %	Net profit growth %	Percentage
99	Financial Outcomes	Gross Margin Growth %	Gross margin growth %	Percentage
100	Financial Outcomes	Sales Revenue Growth %	Sales revenue growth %	Percentage
101	Financial Outcomes	ROE	ROE	Percentage
102	Financial Performance Indicators	Inventory Turnover Ratio	Inventory turnover ratio	Percentage
103	Financial Performance Indicators	Budget Utilization	Return on Investment	Percentage
104	Financial Performance Indicators	Current Ratio	Current ratio	Numbers
105	Financial Performance Indicators	Current Ratio	Efficiency ratios	Percentage
106	Business Stakeholder Perceptions	Satisfaction	Overall biz. stakeholder satisfaction index	Percentage
107	Business Stakeholder Perceptions	Satisfaction	% of positive responses for Overall Business Stakeholder Satisfaction	Percentage
108	Business Stakeholder Perceptions	Satisfaction	% of Positive Responses for Satisfaction with Transparency	Percentage
109	Marketplace Results	Market Share	Market share growth rate	Percentage
110	Marketplace Results	Market Share	launch New Products & Services	Numbers
111	Marketplace Results	Market Growth Rate	Market Growth Rate	Percentage
112	Marketplace Results	Product Variety Growth Rate	No. of new products added	Percentage
113	Marketplace Results	Product Variety Growth Rate	No. of new value streams added	Numbers
114	Marketplace Results	Product Launch Efficiency	Time taken to launch a new store/outlet	Percentage
115	Marketplace Results	Product Launch Efficiency	Time taken to launch a new product	Percentage
116	Process Improvement Results	TAT	Time to process a sales order	Percentage
117	Process Improvement Results	TAT	Time to disburse payments	Percentage
118	Process Improvement Results	Process Improvement Results	BSC % Achievement	Percentage
119	Process Improvement Results	Process Improvement Results	Upselling revenue	Percentage
120	Non-Financial Results	IT Performance	IT System Availability	Percentage

Throughout this document, “EBM” implies Emirates Business Management International Consultants, Dubai (UAE). “EBM-BP” implies EBM Benchmarking Partner. “EBM-BM” implies EBM Benchmark. BED implies Business Excellence Department, Govt. of Dubai (UAE)
As an EBM-BP, members will be given an exclusive User Name and Password to enter the Partner area of the website (http://www.ebmbenchmarking.com). The Partner area will allow EBM-BPs to access their data and avail the Benchmarking information for subscribed KPIs within the subscription period. Apart from this, the EBM-BP may also avail periodic Newsletters.
All EBM-BPs are obliged to share their data of at least 3 years, for the subscribed KPIs.
EBM-BPs will use the information obtained through this Membership only for the purpose of Benchmarking, with a view to improve their own performance and/or process(es).
EBM-BP Program software provides benchmarking and other data based on inputs provided directly/indirectly by EBM-BPs and/or the BED. This also applies to the benchmarking information generated for DQA and DHDA Scorecards, as well as the Self-Assessment Modules for both Awards.
EBM-BPs are cautioned to provide accurate data which are processed by EBM Benchmarking Software to generate the information to EBM-BPs.
EBM-BPs are fully responsible to ensure that all data shared by them are completely correct, accurate and verified by themselves, before being put on the website.
EBM-BP must fully realise that any incorrect or inaccurate data will distort the benchmarking reports and thereby set the wrong inputs for other EBM-BPs. EBM does not accept any default of this clause, whatsoever. In case of any default, EBM reserves the right to take necessary legal action. Further, EBM is not responsible for accuracy of such data and any adverse consequences resulting therefrom, whatsoever.
EBM Benchmarking data/reports/information are dynamic and updated depending on the fresh inputs provided for any periods. As a result, the Benchmarking data/reports/information are subject to change even for the same periods. In view of this, all EBM-BPs must take fresh data every time they need to use it for any purpose, even for the same periods, and also to track the data and time such data is taken.
We do not guarantee Benchmarking Data and/or Graphs for any KPI subscribed by a Member. Full charges will be applicable even for such cases, and no refunds are applicable.
It is important for all Members to appreciate that if they share their own data, the Benchmarking data are likely to appear in due course of time, even for earlier periods.
The EBM-BP is only for the individual company (Member) and not for a group of companies, even under the same ownership/management. The benefits and privileges of EBM-BP, including benchmarking data, cannot be shared with any other company, group companies or any third party. If there is requirement of multiple companies needing the benefits and privileges of EBM-BP, each such company should individually become an EBM-BP.
EBM-BPs may, at no time, divulge their unique Username and Password to any third party. Any contravention of this clause will result in penalties and possible termination of Membership.
EBM is not responsible for any adverse consequences as a result of any data/reports/information provided by the EBM Benchmarking website or software, owing to erroneous data, software glitches or any other reason whatsoever.
EBM has a right to use the data of EBM-BPs for the Benchmarking software at any time, even beyond the subscription period of their EBM-BP membership.
EBM has the exclusive right over the EBM-Benchmarking data, EBM-Benchmarking logo, EBM-BP logo, and other intellectual property rights associated with the same. All EBM-BPs must display the source of the data as “EBM Benchmark” and also display the EBM Benchmark logo wherever the EBM Benchmarking data is used for any purpose. EBM Benchmarking data may not be used anywhere, internally or externally, without this disclosure.
All payments must be made in favour of Emirates Business Management International Consultants. No refunds are applicable whatsoever.
All payments for memberships and/or subscriptions may be made by Account Payee cheques or bank transfers only. Cash payment may be made for the Clubs and/or Visits, at the Venue.
The validity of the Membership is for the period from March 01 of the given year, to Feb 28 (or Feb 29, if applicable) of the following year. The Membership is valid for the said period, irrespective of the date of booking.
The rates offered to EBM-BPs for any service are at the sole discretion of EBM and can be changed at any time.
EBM-BPs must adhere to all Terms and Conditions under this document, as well as those others that may be included in future. EBM-BPs may not necessarily be prompted for such update through the website.

EBM Benchmarking Club Sessions

While a choice is offered for the Clubs, bookings will be on a first-come-first basis only. The final booking of the Club will be at the sole discretion of EBM only.
For every EBM Benchmarking Club subscribed to, presentation for the said club is mandatory. Failure to do so will result in forfeiting the same.
For every EBM-BC Session, dates for the sessions are subject to change. Money will not be refunded for such an occurrence, and the session may be exchanged for another future session, if that occurs during the Membership tenure.
We do not guarantee EBM-BC meetings for any subscribed session by a Member. If such Clubs are not available, Members will be given other options. Full charges will be applicable even for such cases and no refunds are applicable.
All presentations must be submitted to EBM at least one day prior to the session itself. These will be the property of EBM-BP Program, and the best practices shared may be discussed in periodic Newsletters published under the EBM-BP Program. EBM has a right to use the information at any time, even beyond the subscription period of the EBM-BP Membership.

EBM Benchmarking Visit Sessions

EBM-BV Hosts are advised to provide accurate information to the EBM-BV visitors. The EBM-BV Host is fully responsible to ensure that all information shared is completely correct, accurate and verified by themselves, before being shared with EBM-BV visitors. EBM-BV Host must fully realize that any incorrect or inaccurate information will distort the benchmarking process, and thereby set the wrong inputs for others. EBM does not accept any default of this clause, whatsoever. In case of any default, EBM reserves the right to take necessary legal action. Further, EBM is not responsible for accuracy of such information and any adverse consequences resulting there from, whatsoever.
The EBM-BV Host may arrange for the publicity of the session in any leading newspaper on its own, and may choose to invite the press for such a release at its own cost. EBM will not be obliged to share the cost of such publicity.
EBM-BV Visitors will be required to maintain due secrecy and not divulge externally the information gathered from the EBM-BV for any purpose. The said information is to be used only for self-improvement within the Organization itself. They will not use or divulge any data or findings of Benchmarking to any third party, without first ensuring that such data or findings are appropriately blinded and rendered unidentifiable, and at least six months old.
EBM-BV Visitors will refrain from using the shared information in any form for any purpose other than as disclosed to EBM and to the Benchmarking Visit Host. All EBM-BV Visitors will understand how their Benchmarking Visit Host wishes to have their information handled, and handle the same in accordance with their mutual understanding.
EBM-BV Visitors will be professional and honest.
EBM-BV Visitors will introduce to the Benchmarking Visit Host, the attendees for such visits, and explain the relevance of their presence.
EBM-BV Visitors will not seek to obtain any trade secret using improper means, nor disclose any private/confidential information obtained during EBM Benchmarking Visits.
EBM-BV Visitors will treat all data/information as privileged, confidential and internal, and shall protect it as their own.
All EBM-BV Visitors will respect the culture of their Benchmarking Visit Host, and work within the agreed parameters and restrictions only.
All presentations must be submitted to EBM at least three days prior to the session itself. These will be the property of EBM-BP Program, and the best practices shared may be discussed in periodic Newsletters published under the EBM-BP Program. EBM has a right to use the information at any time, even beyond the subscription period of the EBM-BP Membership.

We agree to all the above-mentioned terms and conditions.